Lost or Stolen Credit/Debit Card

If your credit or debit card is lost, time is of the essence.

STEP ONE: Freeze Your Card

Online Banking: User Settings, then Card Control

Mobile Banking App: Main Menu (or Shortcuts), then Card Control

STEP TWO: Call It In

Credit Card — 24-Hour Toll-Free 1-800-423-7503
TIP: List your cell phone as PARK BANK LOST CREDIT CARD

Debit Card — 24-Hour Toll-Free 1-800-383-8000
TIP: List in your cell phone as PARK BANK LOST DEBIT CARD

Also call Park Bank La Crosse during business hours 608-782-2265
We will confirm the block and then verify any transactions or authorizations on the account.

STEP THREE: Look for any Unauthorized Charges

If you find any fraudulent charges, we'll complete the dispute paperwork for you.

While waiting for the dispute process, we will issue a provisional credit to temporarily replace funds.

Tips to protect your card and your money

If a restaurant takes your card, keep your wallet or purse in your hands until the card is returned.

Never set your card down on a counter or table.

Never give your card number out over the phone or on the internet unless you know who you are dealing with.

If asked by anyone for your card number, STOP and think about if it is legitimate.

If you will be traveling, notify the bank. We can make note on your file regarding where you will be.

Keep the bank informed if you change your cell phone number. If we get a fraud alert, it is important that we contact you as soon as possible.

How to Protect Yourself from Identity Theft

A credit freeze restricts access to your credit report, which means you — or others — won't be able to open a new credit account while the freeze is in place. Learn more...

Equifax

Experian

Transunion

Annual Credit Report (The REAL Free Credit Report)

An identity protection PIN (IP PIN) is a six-digit number that prevents someone else from filing a tax return using your Social Security number (SSN).

For more information and to apply for an IP PIN, go here:

Get an identity protection PIN (IP PIN)

If suspicious in any way, don't open any attachments, click any links, or forward the message.

Read email/text carefully for multiple mis-spelling or awkward wording.

Don't unsubscribe to an email you didn't sign up for. It tells the spammer they have a “live” address.

Delete the message. Don't reply or engage the messenger.

Add email to SPAM or block text number

Don't engage; HANG UP!

Block the caller.

Don't answer unknown numbers.

Don't fall for "clickbait", it can make you a target.

Don't shop at unfamiliar retailers just because of lower prices.

Before you enter an account number or email address, pause, think.